Service
SERVICE POLICY
Our service conduct is focused on all personnel at Mixim being prepared and convinced in catering to, and protecting, the interests of our clients with responsibility and curtesy, offering solutions to their quality requirements and delivery times.
This also includes providing the technical and commercial information on the products we supply, as well as our standard delivery times, all the while making note that we depend on the seasonality of harvest of raw materials and processing timeframes.
To Mixim it is very important to create tight and stable bonds with our clients, leading to a friendly business relationship and mutual benefit.
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FACILITIES
Mixim Labs has operations in the States of Mexico, Chiapas, and Baja California. The main plant is located in Naucalpan, within the greater metropolitan area of Mexico City. Within this site are our Headquarters, research facilities, quality control lab, production plan, and warehouses.
The production operations are geared with equipment for grinding, toasting, extracting, distilling, vaporizing, and drying. The key to our capabilities resides in the wide range of available equipment, which has been designed and selected to obtain the unique characteristics of our products, preserving the level of quality that is associated with our brand.
The Chiapas operation, in the county of Metapa de Dominguez, is focused primarily in the growing, harvesting, drying, and grinding of different botanical species. Chief among them turmeric (curcuma longa), a natural dye widely used worldwide, as well as an important antioxidant for food supplements.
Near the county of Ensenada, Baja California, at the entrance of the Guadalupe Valley, we grow carob trees (ceratonia siliqua), whose fruit contains a seed used in the production of carob gum. The dried fruit is transformed into flavoring extracts. This project has contributed to the prevention of soil erosion in the region, turning the desert land into a semi-desert, and in turn creating jobs in an area with high unemployment during drought season.
At Mixim we have actively sought to utilize and promote the use of natural Mexican plants. For this reason, we have over 7 hectares dedicated to the reproduction of various botanical species, notably Mexican valerian, Mexican arnica, scammony, echinacea, and lemon balm. These are grown in the Center for Propagation and Seed Bank for the Conservation and Dissemination of Medicinal and Aromatic Plants, “La Maisonnette”, located in Mexico State. However, as the different industries we supply also require products obtained from non-indigenous species, Mixim acquires the vegetable raw materials from different geographic locations around the world.
